JIYA, PETER IDOWU's CV

 

JIYA, PETER IDOWU's CV
JIYA, PETER IDOWU's CV

JIYA, PETER IDOWU

No. 1, Adeyanju, Off Bolanta Street, Tanke, Ilorin

+2348036511275

jiyaidowupeter@gmail.com

 

PROFESSIONAL SUMMARY

Customer service expert with sound judgment and skill in resolving complaints with tact and diplomacy. Offering over two years of experience and readiness for customer service executive position.

KEY SKILLS AND COMPETENCIES

v Superb human relation skill

v Ability to work efficiently and effectively under pressure

v A good team player

v Critical thinking and problem solving skills

v Corporate Ethics skills

v Ability to coordinate

v Knowledge of MS office tools, Excel and power point.

WORK EXPERIENCE                                                                            DATE

iSONXperiences International, Adama Bola Sa’adu Building,

No 10, Ahmadu Bello Way GRA, Ilorin Kwara State, Nigeria              2019- Till Date

Position: MTNCustomer Care Executive (Call center)

          Responsibilities:

·        Driving customer retention, building engaging relationships through every interaction.

·        Handling over 150 customer support service requests and queries daily, exceeding company target by 60%.

·        Resolving complaints by ensuring appropriate and timely response.

·        Promptly responding to inquiries and requests from prospective customers.

 

Isiama Comprehensive Secondary School, Okagwe,

Abia State (NYSC).

Position: Instructor                                                                     2018-2019

Responsibilities:

·   Planned and deliver structured lessons in CRS and Government,

·   Provided competent and reliable mentorship to students,

·   Created and implemented written and oral assessments.

·   Optimised learning plans, quantifying student progress through test administration.

·   Provided clear, informative lectures on good morals to classes of 80 students.

·   Initiated new learning methods, promoting total student comprehension while curbing learning time.

 

Education Monitor Newspaper Organization

Abuja                                                                                                         2017-2019

Position: Correspondent Reporter

Responsibilities:

·        Gathered news worthy stories for newspaper publication.

·        Covered live events.

·        Conducted interviews across campuses for publication in campus monitor newspaper.

·        Edited news stories for news worthiness.

 

Industrial Training Attachment,

Kwara State Broadcasting Corporation, Radio Kwara, Ilorin,

Kwara State.                                                                          2016

Position: News Reporter.

          Responsibilities

·        Produced on-air programs in local dialect to the listeners.

·        Provided on-air commentary for local radio station, maintaining maximum of active listenership.

·        Wrote editorial copies and prove read news articles.

·        Pursued and developed spot news and articles stories independently, covering broad range of topics.

EDUCATIONAL BACKGROUND                                                         DATE

National Youth Service Corps (NYSC Discharge Certificate)                          2019

Ibrahim BadamasiBabangida University Lapai, Niger State, Nigeria                     

B.Sc. Mass Communication (Second Class Upper Division)                     2014-2018

SRGS IBB University, New Bussa, Niger State, Nigeria               

A’levelInterim Joint Matriculation Board (IJMB)                                      2013-2014

Lafiagi Secondary School, Lafiagi, Kwara State                

Senior School Certificate (WAEC)`                                                  2003-2008

LGEA Primary School Ninguba, Kwara State.                                     

First School Leaving Certificate (FSLC)                                           1997-2002

 

AWARD AND RECOGNITIONS                                                   DATE

v Redeemed Christian Fellowship(RCF)-Award of Commitment and Service        2017

v Mass Communication Students Class of 2017 as the

v Most Influential Student (Academic) Award                                              2017

v RCCG Sunday School Department-

v Award of Honour and Service as Department Coordinator                       2017

v RCCG, House of Prayer Parish, Kainji- Best Student of the Year Award  2013

LEADERSHIP OPPORTUNITIES                                                 DATE

v Zonal Coordinator, Nigerian Christian Corpers Fellowship (NCCF)                   2018-2019

v Vice President, The Redeemed Christian Fellowship (RCF)                       2017

v President, Fellowship of Christian Students SPGS.                                   2013-2014

PERSONAL BIO-DATA

v Date of Birth                                            19/10/1987

v Sex:                                                 Male

v Languages Spoken:                        English, Nupe, Yoruba, Hausa

HOBBIES

v Researching

v Investigating

v Traveling

REFEREES

Available on request


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